Terms & Conditions
Effective Date: September 16, 2026
These Terms & Conditions (“Terms”) govern your access to and use of scalebridgehq.com (the “Site”) and the services provided by ScaleBridge (“ScaleBridge,” “we,” “us,” or “our”).
By accessing the Site or using our services, you agree to these Terms. If you do not agree, please do not use our Site or services.
1. ACCEPTANCE OF TERMS
By accessing or using the Site or our services, you represent that you are at least 18 years old and have the legal capacity to enter into these Terms.
If you use our services on behalf of a business or organization, you represent that you have authority to act on behalf of that entity.
2. DESCRIPTION OF SERVICES
ScaleBridge provides lead generation, customer acquisition, and related marketing services to businesses, including mortgage professionals.
Our services may include:
Lead generation and customer acquisition campaigns.
Lead qualification and filtering.
Lead delivery through supported systems and integrations.
Marketing campaign management and optimization.
CRM and lead-delivery integrations.
Client support and account management.
Specific services, pricing, deliverables, qualification criteria, and other terms may be established in a separate service agreement, order form, proposal, or other written agreement.
3. RESULTS AND PERFORMANCE
ScaleBridge does not guarantee any specific business, financial, or marketing outcome unless expressly stated in a separate written agreement.
Results may vary based on factors outside our control, including market conditions, geographic targeting, advertising performance, client sales processes, response times, pricing, qualification standards, and prospect behavior.
We do not guarantee:
Lead conversion rates.
Contact or response rates.
Application or approval rates.
Closed transactions.
Revenue, profit, or return on investment.
Specific lead volumes or availability.
Any examples, projections, estimates, or past results presented by ScaleBridge are for informational purposes and do not guarantee future performance.
4. LEAD DELIVERY
When lead generation is included in a client's service, lead specifications, qualification criteria, delivery methods, volume, exclusivity, replacement policies, and other requirements will be determined by the applicable service agreement.
ScaleBridge may use reasonable verification and qualification processes; however, we do not guarantee that every prospect will ultimately qualify for or purchase a client's products or services.
Where leads are represented as exclusive, the applicable exclusivity terms will be defined in the client's service agreement.
5. CLIENT RESPONSIBILITIES
Clients are responsible for:
Providing accurate business and campaign information.
Providing accurate targeting and qualification requirements.
Maintaining any licenses, registrations, approvals, or authorizations required for their business.
Using lead information only for lawful business purposes.
Maintaining appropriate systems for receiving and managing leads.
Protecting personal information received through our services.
Complying with applicable advertising, privacy, communications, mortgage, lending, and consumer-protection laws.
Ensuring that their communications and sales practices comply with applicable law.
Clients may not resell or redistribute lead information except as expressly permitted by their agreement with ScaleBridge.
6. PAYMENT TERMS
Pricing, billing schedules, payment methods, and other financial terms will be provided in the applicable service agreement, proposal, invoice, or order.
Clients agree to pay all amounts due according to the agreed payment schedule.
Failure to make required payments may result in suspension or termination of services.
Clients are responsible for applicable taxes, duties, or government charges associated with their purchase of services, except taxes imposed directly on ScaleBridge's income.
7. REFUNDS, CREDITS, AND REPLACEMENTS
Any refund, credit, replacement, or cancellation terms applicable to a service will be specified in the applicable service agreement or offer.
Unless otherwise agreed in writing, failure of a lead or campaign to produce a sale, closed transaction, approval, or other desired business outcome does not by itself entitle a client to a refund.
8. INTELLECTUAL PROPERTY
The Site and its content, branding, graphics, logos, designs, copy, systems, and other materials are owned by or licensed to ScaleBridge and are protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publish, sell, license, or commercially exploit our materials without prior written authorization.
9. THIRD-PARTY SERVICES
Our services may rely on third-party platforms, advertising networks, CRM providers, communications providers, hosting companies, payment processors, and other technology providers.
ScaleBridge is not responsible for interruptions, policy changes, account restrictions, technical failures, or other actions caused by third-party platforms outside our reasonable control.
10. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, ScaleBridge and its officers, employees, contractors, agents, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the Site or our services.
This includes, where permitted by law, loss of revenue, profits, business opportunities, data, or goodwill.
To the fullest extent permitted by law, ScaleBridge's aggregate liability arising from the services will not exceed the amount paid by the applicable client to ScaleBridge during the 12 months preceding the event giving rise to the claim.
Some jurisdictions do not permit certain limitations of liability, so portions of this section may not apply in every circumstance.
11. INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold harmless ScaleBridge and its officers, employees, contractors, agents, and affiliates from claims, damages, liabilities, losses, and reasonable expenses arising from:
Your misuse of our services.
Your violation of these Terms.
Your violation of applicable laws or regulations.
Your violation of third-party rights.
Your unlawful or unauthorized use of lead or prospect information.
Your communications, sales activities, or services provided to prospects or customers.
12. TERMINATION
We may suspend or terminate access to our services when reasonably necessary, including for nonpayment, misuse, violations of these Terms, legal or regulatory concerns, or violations of an applicable service agreement.
Clients may terminate services according to the cancellation or termination provisions contained in their applicable service agreement.
Termination does not eliminate payment obligations or other provisions that are intended to survive termination.
13. MODIFICATION OF TERMS
We may update these Terms periodically.
When material changes are made, we will update the Effective Date and provide additional notice where required by applicable law.
Your continued use of the Site or services following an update constitutes acceptance of the revised Terms to the extent permitted by law.
14. GOVERNING LAW AND DISPUTES
These Terms will be governed by the laws applicable to ScaleBridge's principal place of business, without regard to conflict-of-law principles, except where applicable law requires otherwise.
Any dispute-resolution requirements contained in a separate written service agreement between ScaleBridge and a client will control with respect to that agreement.
15. SEVERABILITY
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in full force and effect to the extent permitted by law.
16. ENTIRE AGREEMENT
These Terms, our Privacy Policy, and any applicable service agreement, proposal, order form, or other written agreement constitute the applicable agreement between you and ScaleBridge concerning the relevant services.
If a specific service agreement conflicts with these general Terms, the service agreement will control with respect to the services covered by that agreement.
17. WAIVER
Failure by ScaleBridge to enforce a provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.
18. ASSIGNMENT
You may not assign your rights or obligations under these Terms without our prior written consent.
ScaleBridge may assign its rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, or other business transaction, subject to applicable law.
19. FORCE MAJEURE
ScaleBridge will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, government actions, internet or infrastructure failures, third-party platform outages, labor disputes, war, or other events beyond our reasonable control.
20. ELECTRONIC COMMUNICATIONS
By interacting with ScaleBridge electronically, you agree that we may provide agreements, notices, disclosures, and other communications electronically where permitted by law.
21. CONTACT INFORMATION
For questions regarding these Terms, contact:
ScaleBridge
Email: [email protected]
Website: scalebridgehq.com